Donation Refund Policy

Bilvavan has instituted a donation refund policy to ensure fair and transparent processing of requests for refund donations as digital payments are becoming more frequent. Bilvavan expects that all donors will exercise due care and diligence while making donations. Bilvavan also recognizes that a donation may be made erroneously or donors may change their mind. Bilvavan will examine the request for refund of donation and endeavour to make the refund. Bilvavan may also seek an explanation from the user. We will also require further verification of the user’s credentials while requiring documents of proof of donation.

Bilvavan is not obliged to make refunds. At its discretion, it may decline any requests for refund of donations, particularly if a tax exemption certificate for the same has been issued.
If you would like your donation to be refunded, you must requestBilvavan in writing or by email for a refund at the following address: –
Bilvavan
D-5/35, Chittaranjan Nagar CHS, next to ONGC colony,
Rajawadi, Vidyavihar (E) – 400077
email: info@bilvavan.com

Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation, i.e. Credit Card or Online Payment. It should reach Bilvavan office within 7 (seven) days from the date on which you donated, i.e., The date on which you donated online, electronically or through other means, OR The date on which you handed over the cheque/demand draft to Bilvavan or someone authorized by Bilvavan for this purpose, OR The date on which you Despatched the cheque/demand draft to Bilvavan by other means.

The refund process may take time 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.